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To activate an eSIM,
your device must be both

eSIM-compatible

Incompatible Device
iPhone purchased from mainland China
iPhone purchased from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS)

Incompatible Device
All Samsung S20 FE/S21 FE models
S20/S21 and Galaxy Z Flip 5G from USA
Note 20 Ultra and Galaxy Z Fold 2 from USA and Hong Kong
South Korea versions of most Samsung devices (Devices released after Samsung Galaxy Z Flip 4 and Samsung Galaxy Z Fold 4 are eSIM compatible.)

Compatible Device
Pixel 8, 8Pro,
Pixel 7, 7Pro,
Pixel 6, 6a, 6Pro,
Pixel 5, 5a,
Pixel 4, 4a, 4XL,
Pixel 3, 3XL,
Pixel 3a, 3aXL

Incompatible Device
Pixel 3 models manufactured from Australia, Taiwan, and Japan
Pixel 3 models bought from US or Canadian carriers other than Sprint and Google Fi
Pixel 3a models bought in South East Asia and with Verizon service

Carrier unlocked

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

Contact Us

CUSTOMER SUPPORT

How can we help?

Contact Email

Customer Service Hours

Incompatible Device iPhone purchased from mainland China iPhone purchased from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS)

Incompatible Device All Samsung S20 FE/S21 FE models S20/S21 and Galaxy Z Flip 5G from USA Note 20 Ultra and Galaxy Z Fold 2 from USA and Hong Kong South Korea versions of most Samsung devices (Devices released after Samsung Galaxy Z Flip 4 and Samsung Galaxy Z Fold 4 are eSIM compatible.)

Compatible Device Pixel 8, 8Pro, Pixel 7, 7Pro, Pixel 6, 6a, 6Pro, Pixel 5, 5a, Pixel 4, 4a, 4XL, Pixel 3, 3XL, Pixel 3a, 3aXL

Incompatible Device Pixel 3 models manufactured from Australia, Taiwan, and Japan Pixel 3 models bought from US or Canadian carriers other than Sprint and Google Fi Pixel 3a models bought in South East Asia and with Verizon service

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked. ◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

Incompatible Device
iPhone purchased from mainland China
iPhone purchased from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS)

Incompatible Device
All Samsung S20 FE/S21 FE models
S20/S21 and Galaxy Z Flip 5G from USA
Note 20 Ultra and Galaxy Z Fold 2 from USA and Hong Kong
South Korea versions of most Samsung devices (Devices released after Samsung Galaxy Z Flip 4 and Samsung Galaxy Z Fold 4 are eSIM compatible.)

Compatible Device
Pixel 8, 8Pro,
Pixel 7, 7Pro,
Pixel 6, 6a, 6Pro,
Pixel 5, 5a,
Pixel 4, 4a, 4XL,
Pixel 3, 3XL,
Pixel 3a, 3aXL

Incompatible Device
Pixel 3 models manufactured from Australia, Taiwan, and Japan
Pixel 3 models bought from US or Canadian carriers other than Sprint and Google Fi
Pixel 3a models bought in South East Asia and with Verizon service

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.